Albert Lea Auto Repair

Albert Lea Auto Repair

4.9 Star rating based on 741 reviews
(507) 473-4134
Mon - Fri: 8:00 AM - 5:00 PM
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1

⚠️ WARNING: Avoid This Auto Shop in Albert Lea ⚠️ I am writing this to make sure no one else falls victim to the same predatory tactics and "diagnostic traps" I just experienced. Please protect your wallet and your vehicle by choosing a different mechanic. What Happened: The Bait: I brought my car in for a repair. They called and asked for my permission to run a diagnostic for approximately $130.00. I agreed, thinking that was a fair price. The "Bad News": After the inspection, they claimed the car was beyond repair. Their "solution" was to replace the engine with a used one (89,000 miles) for a staggering $11,000.00. The Trap: When I declined the $11,000 repair, they held my car hostage with two "options": Surrender the car: Let them scrap it, and they would pay me only $350.00. Get the car back: Pay a $950.00 diagnostic fee—nearly 8x the original quote. The Bottom Line: This shop is using "diagnostic fees" to effectively rob customers. They lure you in with a low quote and then hike the price up by hundreds of dollars if you don't agree to their expensive repairs. Advice for Albert Lea Residents: > Options for auto repair may be limited in our area, but please do your research. Ask for written estimates before dropping off your keys and avoid this shop at all costs. Don't let them cheat you like they cheated me.

5

Very thorough! Kind and explained things well. Received a full detailed report on my vehicle! I will definitely be going back!

Thank you so much for taking the time to leave this fantastic review, Jennifer! We are thrilled to hear that you had such a positive experience at our shop. It's great to know that our team provided you with the excellent service and detailed report that you deserved. We can't wait to welcome you back again in the future!

- Sanderson Auto Repair
5

They are always friendly, helpful and upfront about all things. They've even saved me money on parts that were under warranty. A great place to go

Thank you for the amazing feedback, Noah! It's great to know that our team has been able to provide you with friendly and helpful service while saving you money. We appreciate your recommendation and look forward to serving you again at our shop!

- Sanderson Auto Repair
5

Highly recommend Sanderson Auto Repair. Although they didnt do any repairs on my vehicle, they absolutely took care of me with short term storage needs after a highway breakdown. Being from out of state, it allowed me to get back on the road the next day. Thank you for the amazing customer service. Highly recommend.

Christopher, thank you for the amazing review! We're thrilled our short-term storage service helped you during a tough time on the road. Your recommendation means a lot to us. If you ever need auto repairs in the future, we're here for you. Safe travels!

- Sanderson Auto Repair
5

Good guys, honest, and great sense of humor with no judgment if you did something wrong, have no clue how, & it was something “simple”. LOL. They also have free shuttle if needed. Thanks Team for clarifying the whole key fob situation and what NOT to do. LOL.

Thank you for your fantastic review, Bec Ki! We are thrilled to hear that you had a positive experience with our team. We strive to provide excellent customer service while maintaining a friendly and non-judgmental atmosphere. We're delighted that our sense of humor resonated with you too. Your satisfaction is our priority. We look forward to serving you again in the future!

- Sanderson Auto Repair
5

Very friendly people working there ..I had them rebuild my rear axle in my 2016 f150 and let me tell ya very professional and was straight forward about the issues they found with it shout out to Luke and Aaron and Brandon id recommend these guys to anyone 5 star for sure

Thank you, Jamie, for the fantastic review! We're happy to hear about your positive experience with our team. We'll make sure to pass along your shout-out to Luke, Aaron, and Brandon. We appreciate recommendations like yours and look forward to serving you again in the future!

- Sanderson Auto Repair
5

Thank you for the 5-star rating, Don! We're thrilled to hear that you had a great experience with us. We always strive to provide top-notch service to our valued customers like you. If you have any further feedback or need assistance in the future, please don't hesitate to reach out.

- Sanderson Auto Repair
5

The customer service is spot on. We have went to Sanderson's for years and it's never a disappoint. The honesty and integrity is very much appreciated.

Thank you for your 5-star review, Lynne! We're thrilled to hear that you have consistently enjoyed our customer service over the years. At Sanderson's, we pride ourselves on providing honest and reliable service to all our customers. We appreciate your continued support and look forward to serving you for many more years to come.

- Sanderson Auto Repair
5

Thank you for your five-star rating, Lowell! We are thrilled to hear that you had a positive experience with us. If there is anything else we can do for you, please don't hesitate to reach out. We appreciate your business!

- Sanderson Auto Repair
5

I was driving across country and was outside Albert Lea when my fuel pump quit at the end of the day. Sanderson Auto Repair was able to start on my vehicle the next morning and had me on the road by mid-day. From start to finish the experience was fantastic. Everyone I met there was as nice as they come. Thank you Aaron, Brandon and Luke. I appreciate all the help.

Dear Rich, we're thrilled to hear about your fantastic experience at Sanderson Auto Repair. Our team takes pride in offering exceptional service to every customer, and we're delighted to know that Aaron, Brandon, and Luke made your repair process smooth and enjoyable. Thank you for your kind words and for choosing us to get you back on the road. Safe travels!

- Sanderson Auto Repair
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